This Privacy Policy explains how Real Performance Solutions Ltd collects, uses, and protects your personal data when you use our websites or purchase our products and services.
Company: Real Performance Solutions Ltd
Company number: 13321901
Registered address: 20-22 Wenlock Road, London, N1 7GU
Contact: [email protected]
We are the data controller for all personal data described in this policy. This policy covers the websites realperformance.co and realdavidbell.com and all products and services offered through them, including the AI Fluency Workshop, The Arena community membership, and the One-Person Business Blueprint programme.
We only process your personal data where we have a lawful basis to do so.
| Purpose | Legal basis |
|---|---|
| To process and deliver products or services you have purchased | Performance of a contract |
| To send you order confirmations, receipts, and essential service communications | Performance of a contract |
| To send you marketing emails, content, and updates about our products and services | Consent (you may withdraw at any time) |
| To improve our websites, products, and services | Legitimate interests |
| To detect and prevent fraud and ensure the security of our services | Legitimate interests |
| To maintain accounting, tax, and business records | Legal obligation |
We do not sell your personal data to third parties. We share it only with the service providers listed below, who process it on our behalf under appropriate data processing agreements.
| Provider | Purpose | Location |
|---|---|---|
| GoHighLevel Inc (HighLevel) | CRM, email marketing, website forms, automation, and payment processing | USA |
| Stripe Inc | Payment processing | USA / EEA |
| PayPal (Europe) Ltd | Payment processing | Luxembourg |
| Zoom Video Communications Inc | Delivery of live online workshops and sessions | USA |
| Google LLC | Website analytics and YouTube video hosting | USA |
Where your data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place, including standard contractual clauses approved by the relevant authority or the provider's certification under a recognised adequacy framework.
| Data type | Retention period |
|---|---|
| Customer and transaction records | 7 years from the date of the transaction (HMRC legal requirement) |
| Marketing data and communication history | Until you unsubscribe or withdraw consent |
| Website analytics data | 26 months |
| Enquiries and general correspondence | 3 years from the date of last contact |
When the relevant retention period expires, we securely delete or anonymise your data.
Under UK data protection law, you have the following rights in relation to your personal data:
To exercise any of these rights, contact us at [email protected]. We will respond within one calendar month of receiving your request.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113. We would, however, appreciate the opportunity to address your concerns directly before you contact the ICO.
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. Payments are handled by PCI-DSS compliant processors. We do not store card details on our own systems.
No method of transmitting data over the internet is entirely secure. While we take all reasonable steps to protect your data, we cannot guarantee absolute security.
Our websites use cookies and similar technologies to operate the site, understand how visitors use it, and improve your experience.
Essential cookies are required for the site to function and cannot be disabled.
Analytics cookies help us understand visitor behaviour. Where these require consent, we will ask for it before setting them.
You can control or delete cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of the site. For more information on managing cookies, visit aboutcookies.org.
Our products and services are intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe a child has submitted data to us, please contact us at [email protected] and we will delete it promptly.
Our websites may contain links to third-party websites. We are not responsible for the content, privacy practices, or availability of those sites and encourage you to read their own privacy policies.
We may update this policy from time to time. Where we make material changes, we will notify you by email if you are a customer, or by updating the date at the top of this page. Your continued use of our services after any update constitutes your acceptance of the revised policy.
For any questions or concerns about this Privacy Policy or how we handle your personal data, contact us at:
Real Performance Solutions Ltd
20-22 Wenlock Road, London, N1 7GU
[email protected]